Our teams deliver enterprise-wide transformation across strategy, operations, technology, and organizational effectiveness to ensure comprehensive and enduring results.
Strategic cost management is more than cutting expenses—it’s about reshaping cost structures to drive efficiency and accelerate growth. At Santiago & Company, we take a tactical and holistic approach, aligning cost strategies with your business goals to fuel both top-line revenue and bottom-line performance.
Parts and service operations have become the most reliable path to durable dealer profitability, yet most dealer groups continue to underperform their potential. Disciplined execution, data-driven decision-making, and targeted use of GenAI can transform the service lane into a self-funding engine of growth and resilience.
As battery costs reshape the future of electric vehicles, Western automakers face mounting pressure to match the cost and efficiency advances pioneered by Chinese firms. Closing this gap requires bold changes in design, supply chain strategy, and customer value proposition to unlock mass-market adoption and long-term growth.
The article argues that "linguistic drift" in legacy hiring systems creates a costly "Bias Tax" through inefficiency and lost talent. It proposes a "neutral-first" architecture that standardizes applicant language to ensure fairness, compliance, and faster hiring.
Voice AI at the Speed of Thought: how Santiago & Company shows open-weight models and Groq hardware can turn every service call into a revenue-building conversation in under a second.
